Interpersonal  or ‘People’ Skills & Effective Communication for you and your staff.

• Are your messages to customers or colleagues being fully understood?
• Do mis-communications ever arise?
• Are there disputes, disagreements, misunderstandings?
• Do others warm to you when they meet you?
• Do your staff always effectively communicate with clients and each other with clarity and excellence?
• Are you aware of lost business opportunities for lack of effective interpersonal communication skills?

If so, let’s do something about these situations with a powerful injection of effective interpersonal communication skills.

Effective interpersonal communication skills are the ‘people skills’ or ‘soft skills’ – but never underestimate their importance.

If you lack the ability to build rapport, communicate elegantly, convey your message persuasively – you lack the key to business (and personal!) success.  So use this exciting and creative training on the key effective interpersonal communication skills to unlock staff potential, facilitate leadership and relationships, gain peak performance, improve customer relations and develop key business competences.

Training (eg half day or full day) can be bespoke or on the following topics:

• Customer Service Training (including rapport building, body language, using the right words, appropriate responses)

• Positivity in Telesales (effective communication with customers, with a positive approach)

• Management Level Coaching (motivating communication skills, listening to great effect etc. Benefits include Cohesive Team Building and reduced time off amongst staff, relating to stress)

• Handling stressful situations and difficult people (keeping control, not taking matters personally and being able to create win-win situations)

• Interpersonal skills – the ability to forge relationships quickly, build trust, communicate your message and understand other people’s…these are key abilities for success and also vital for effective networking.

• Networking skills – effective interpersonal communication skills make all the difference in a network meeting.  How to move amongst the crowd, striking up conversation, building rapport to  forging relationships….through to delivering memorable and enjoyable 1 minute presentations.  Jane’s expertise in this area will teach you all the key skills as well as the traps to avoid!

• Got a speech to deliver?  For giving killer network presentations or longer speeches, book coaching time to learn the secrets to relaxed but alive presentation skills.  Breathing, tone, voice, eye contact, relating to the audience – even the words to use and those to avoid.

This coaching is delivered to groups (half or full day sessions tailored to your co.’s requirements) or through 1-1 coaching  (3 x 2 hour coaching sessions are suggested).    This can be on site or at an agreed venue.    Just contact Jane to discuss your requirements by ringing on 01279 876661 or emailing more@havebedo.co.uk today.

WRITING is another vital communication skill.

• Is your writing effective?
• Does it convey the right message.
• Do you know the powerful words to use and the ones to avoid?
  

Jane will also write  for you – articles, newsletters, blogs, one minute presentations etc crafted to deliver the right message to your co. or clients.

To bring positive change for you and your business through really effective communication skills, please ring Jane on 01279 876661 or email more@havebedo.co.uk to discuss your requirements.

What can we help you have, be and do?